There is a light indicator on the back panel of Saregama Carvaan mini Shri Ram. What is it?

The light indicator signifies that Carvaan mini Shri Ram is being charged. The indicator light will be lit in red, when charging is in progress. This light is automatically turned off when the battery is fully charged.

I can sometimes see a blue light blinking on the front panel of Carvaan mini Shri Ram. What is this light?

If Carvaan mini Shri Ram is in use and you see a blue light blinking on the front panel of the unit, it means that the battery is very low. Please connect the unit to a power source immediately to charge it.

I can sometimes see a steady blue light on the front panel of Carvaan mini Shri Ram. What is this light?

If Carvaan mini Shri Ram is in use and you see a steady blue light on the front panel of the unit, it means that the song has been paused.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan mini Shri Ram?

To pair your mobile phone to Carvaan mini Shri Ram, follow the steps below:

• Press the Bluetooth mode button on Carvaan mini Shri Ram
• On your mobile phone, turn on Bluetooth. Select 'Carvaan mini Shri Ram' from the list of available bluetooth devices
• If you are asked for a password, please type "1234"
• You will hear an audio confirmation on Carvaan mini Shri Ram once the devices are paired
• Please note:
  Carvaan mini Shri Ram supports Bluetooth version 4.1
• At any given time, you can pair only one device with Carvaan mini Shri Ram

I am in bluetooth mode. Can I stream songs from Saregama Carvaan mini Shri Ram to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan mini Shri Ram.

I am in Saregama mode. Can I listen to songs pre-loaded on Saregama Carvaan mini Shri Ram to my mobile phone?

Yes. You can listen to the songs pre-loaded in Carvaan mini Shri Ram by connecting your headphones/ earphones.

I can see an antenna on the back panel of Saregama Carvaan mini Shri Ram. How will it help?

You can pull out the antenna to improve reception of local FM stations.

Can I auto tune FM/AM stations?

To auto tune FM stations, follow the steps below:

• a. Press FM/AM button to start FM
• b. Press (Play/pause) button on top panel of Carvaan mini Shri Ram for 5 seconds then, release button
• c. Carvaan mini Shri Ram will start searching for all FM signal. You will hear a searching sound and each FM station will play for approx. 3-4 seconds till all stations are tuned
• d. When all the stations are tuned, the last station will start playing automatically. It will continue to play, till you switch to another station or mode
• e. Press next/ previous to go to next/ previous FM station

To auto tune AM stations, follow the steps below:

• a. If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice
• b. Press (Play/pause) button on top panel of Carvaan mini Shri Ram for 5 seconds then, release button
• c. Carvaan mini Shri Ram will start searching for all AM signal. You will hear a searching sound and each AM station will play for approx. 3-4 seconds till all stations are tuned
• d. When all the stations are tuned, the last station will start playing automatically. It will continue to play, till you switch to another station or mode
• e. Press next/ previous to go to next/ previous AM station

How do I switch from FM to AM mode?

If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice to turn on AM

I could hear an AM station at 2:00 pm IST but cannot hear it as 4:00 pm IST. Why?

AM stations will play as per broadcast timing. Hence, you could hear an AM station at 2:00 pm IST but couldn’t hear it as 4:00 pm.

Does Saregama Carvaan mini Shri Ram come along with earphones?

No. Carvaan mini Shri Ram doesn't come along with earphones. You can plug in your personal earphones/ headphones.

How do I listen to songs stored on my pen drive on Saregama Carvaan mini Shri Ram?

To play songs from your pen drive on Carvaan mini Shri Ram, follow the steps below:

• Plug your pen drive into the USB port
• The first song on your pendrive will automatically start playing
• You can use the previous / next button to go to the next song
• Please note:
  Carvaan mini Shri Ram supports USB version 2.0
• You can only play songs from pen drives with a storage capacity <= 32 GB

How do I switch categories in Saregama mode?

The pre-loaded songs under Carvaan Mini Shri Ram have been categorized into Aartis, Shiv Bhajans, Ganesh Bhajans, Krishna Bhajans, Sai Bhajans, Devi Bhajans, Ram/ Hanuman Bhajans and Mantras. You can also, press & hold the I< or >I button on the top panel of Carvaan mini Shri Ram for 3-4 seconds to switch categories.

How do I search for a song in Saregama mode on Saregama Carvaan mini Shri Ram?

The songs under all the categories in Saregama mode on Carvaan mini Shri Ram play in a pre-defined order. You can press next / previous for 5 – 6 seconds to reach the desired category. Use Previous (I<) and Next (>I) again for a second or two to to move to a song of your choice.

Can I create my own playlist on Saregama Carvaan mini Shri Ram?

No. You cannot create your own playlist from Saregama’s song collection.

Where can I purchase the product from?

Carvaan mini Shri Ram can be purchased from Saregama.com, amazon.in, modern retail stores like Croma, Reliance Digital and others.

What is the weight of Saregama Carvaan mini Shri Ram?

The standalone weight of the Carvaan Mini - Shri Ram unit is approximately 258 gms.

What is the power of the speaker of Saregama Carvaan mini Shri Ram?

The power of Carvaan mini Shri Ram speaker is 5 Watts.

Does Saregama Carvaan mini Shri Ram have a slot for a micro SD card?

There is no micro SD slot on Carvaan mini Shri Ram.

What is the battery specification on Saregama Carvaan mini Shri Ram?

Carvaan mini Shri Ram has a rechargeable Li-Ion battery with a capacity of 800 mAh.

What is the adaptor that I will need to charge Saregama Carvaan mini Shri Ram?

You can use an adaptor with the rating of 5V, 1A.

How do I charge Saregama Carvaan mini Shri Ram?

Carvaan mini Shri Ram comes along with a USB cord. Connect one end of the USB cord provided to you to an adaptor and the other end to the micro USB port on the back panel of Carvaan mini Shri Ram to charge it.

It takes 1-2 hours to charge Carvaan mini Shri Ram completely. While the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 4-5 hours of playout time.

Please note, you cannot use Carvaan mini Shri Ram to charge any other device like a mobile phone/ tablet.

I have lost the USB cable that came along with Saregama Carvaan mini Shri Ram. Is there any other way I can charge Saregama Carvaan?

You can use a power bank or any Android phone/ tablet charger that has a micro USB cable to charge Carvaan mini Shri Ram.

Can I use Saregama Carvaan mini Shri Ram while it is being charged?

You can use Carvaan mini Shri Ram while it is being charged.

How many songs are pre-loaded on Saregama Carvaan mini Shri Ram?

Carvaan mini Shri Ram is pre-loaded with 300 MP3 songs.

I am trying to Gift Saregama Carvaan mini Shri Ram to my friend based in USA. I am unable to do so. Why?

Currently, Carvaan mini Shri Ram can be gifted to residents of India only.

Can I gift/ buy more than one Saregama Carvaan mini Shri Ram in a single transaction?

Yes. You can gift more than one Carvaan mini Shri Ram per transaction. However, you can gift a maximum of 10 units of the same colour at one go.

What are the payment options available if I want to gift Saregama Carvaan mini Shri Ram from Saregama.com?

If you are based in India, you can pay via PayMm wallet, credit card, debit card, net banking or COD. If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan mini Shri Ram from Saregama.com. How do I track the status of my order?

To track the status of your order, go to Carvaan mini Shri Ram > Buy Now >Track Your Order

I ordered a Saregama Carvaan mini Shri Ram on Saregama.com. I want to cancel my order. I am unable to do so. Why?

You can cancel an order only prior to dispatch. To check the status of your order click here To check your order status, go to Carvaan mini Shri Ram > Buy Now >Track Your Order

How does the amount get refunded in case of cancellation?

Refunds will be credited to the respective account if payment was made via credit card, debit card, net banking or PayTM.It will take approximately 7-21 working days to process the refund.

What does Saregama Carvaan mini Shri Ram warranty cover?

Carvaan mini Shri Ram comes with 6 month Carry in warranty.

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented.

The warranty covers the following:

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with
• Repair or replacement will be carried out through the Company's Service Centers or its Authorised Service Centers.
• This warranty applies only to Products purchased within the territory of India ("Territory'').
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, abnormal voltage, while in transit to service center or purchaser's residence water or liquid spillages, sudden drops, acts of god, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit
• Saregama will retain any replaced part/s or component/s
• The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price
• Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined by solely by Saregama
• The warranty is issued at Kolkata, and Courts at Kolkata shall have exclusive jurisdiction over matters covered or flowing from this warranty.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan mini Shri Ram.

I purchased Saregama Carvaan mini Shri Ram online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice for Carvaan mini Shri Ram.

Is the warranty applicable only in India?

Yes. The warranty on Carvaan mini Shri Ram is applicable only in India.

My Saregama Carvaan mini Shri Ram is not functioning properly. Where do I get it repaired?

If you are facing any trouble with Carvaan mini Shri Ram, you can email us on feedback@saregama.com or call us on 18001027799 (9:00 am to 9:00 pm) and we will guide you on the next steps.

What is the Warranty Policy?

Carvaan mini Shri Ram comes with 6 month Carry in warranty.

Warranty will be valid only when the Warranty Card or original Purchase Invoice is presented.

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit
• In case of an Online purchase / purchase through any retail store / shop, customer can report the issue by calling our Toll Free no. 18001027799 and emailing us the copy of the invoice on feedback@saregama.com or can directly email the issue on feedback@saregama.com with the copy of the invoice. or Whatsapp us on 8657499000
• Once a complaint is received with a valid invoice copy, pickup and delivery of the product will be arranged by Saregama. The replacement will be offered at no additional charges
• Warranty period i.e. 6 months from date of purchase and will be accepted only if the invoice is shared with Saregama while raising a warranty claim.
• In absence of a valid invoice, product will be considered out of warranty.
• In case of out of warranty, the service charges to be borne by the customer are as follows:
  • For Carvaan Mini - Rs. 250/- Technician visit charges + Spare parts on actual.
• After repairs/replacement, warranty will remain only for the unexpired period of the warranty. No extension of warranty period will be done.
• Saregama Carvaan mini-Policy will retain any replaced part/s or component/s
• The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price
• Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined by solely by Saregama
• The warranty is issued at Kolkata, and Courts at Kolkata shall have exclusive jurisdiction over matters covered or flowing from this warranty.

Can I extend the warranty?

No, there is no such facility right now.

What is Replacement Policy?

The product will be replaced only if the product is still under warranty and the issue is found to be irreparable.

What is Dead on Arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service center. To report such a case mail as on feedback@saregama.com or call us on 18001027799 (9:00 am to 9:00 pm).

If the product is found defective after checking by the service center then a new product or equivalent product will be issued against the faulty product. Under all circumstances, the decision whether Product is DOA or not rests solely with Saregama.

Dead on arrival doesn't apply to the following cases:

• If the product has been damaged / tampered/mishandled with by the customer
• If the customer is not able to provide the original invoice
• Loss of any spare part by the customer
• Any other wear and tear caused to the product by the customer
• Any issues related to any 3rd party products/services from any unauthorized Carvaan mini Shri Ram dealer
• Products damaged while being used DO NOT qualify for a refund or replacement but can be taken up in warranty

What is the Refund/ return Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done.