How to reset Saregama Carvaan Lite?

Press & hold the ‘Artistes’ button for 6 seconds & then immediately press the ‘Geetmala’ button for 6 seconds. Saregama Carvaan Lite will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category / FM - AM channel, you would like to listen to.

There is a light indicator below the charging port. What is it?

The light indicator turns Red when the unit is being charged. This light will turn Green once the unit is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan Lite?

To pair your mobile phone to Saregama Carvaan Lite, follow the steps below:

• Press the ‘Mode’ button to switch to / or access Bluetooth mode on Saregama Carvaan Lite
• On your mobile phone, turn on Bluetooth. Select ‘Carvaan Lite' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan Lite

Once your mobile phone is paired, the display panel on Saregama Carvaan Lite will show 'BT Device Paired'.

Please note:

1. At any given time, you can pair only one device with Saregama Carvaan Lite

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan Lite to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan Lite.

How do I listen to songs stored on my pen drive on Saregama Carvaan Lite?

There is no USB port on Saregama Carvaan Lite. You can pair your mobile phone / tablet to stream songs on Saregama Carvaan Lite via Bluetooth.

How do I set FM channels on Saregama Carvaan Lite?

To listen to an FM channel, follow the steps below:

• Press the ‘Mode’ button to switch to / or access FM mode
• First time user:

• The unit will automatically start tuning available channels. The screen will indicate ‘FM scanning’
• Once the scanning is completed, the first available channel will automatically start playing.

• Repeat user:

• The last tuned FM channel will start playing.
• To manually tune the FM channels – Enter FM mode & then press & hold the ‘Mode’ button for 2-3 seconds.

To switch to another FM channel, turn the station selector left/right or press the < > buttons

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan Lite has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan Lite come with a remote?

No. Saregama Carvaan Lite does not come with a remote.

What are the size specifications of Saregama Carvaan Lite ?

Here are the dimensions approx: 21.2 (W), 24.3 (H), 7.8 Cm (D)

What is the weight of Saregama Carvaan Lite?

The standalone weight of the Saregama Carvaan Lite unit is approximately 1.15 kgs.

What is the power of the speakers?

The power of Saregama Carvaan Lite speakers is 20 Watts.

Does Saregama Carvaan Lite have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan Lite.

What is the battery and adaptor specification?

Saregama Carvaan Lite has a rechargeable Li-Ion battery with a capacity of 2000 mAh. Adaptor rating is 5V, 2A.

How do I charge Saregama Carvaan Lite?

Saregama Carvaan Lite comes along with a USB Type C charging cable. Connect one end of the USB Type C cable to a 5V, 2A rating adaptor and the other end to the Type C port on the right panel of Saregama Carvaan Lite. Turn on the switch and Saregama Carvaan Lite will start charging, LED indicator will turn ‘Red’ to indicate the same.

It takes 2-3 hours to charge Saregama Carvaan Lite completely. The LED indicator light will automatically turn ‘Green’ when the battery has been fully charged.

A fully charged battery, should last for upto 5 hours of playout time.

If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan Lite.

Please note, you cannot use Saregama Carvaan Lite to charge any other device like a mobile phone/ tablet.

Can I use Saregama Carvaan Lite whilst it is being charged?

You can use Saregama Carvaan Lite whilst it is being charged.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan Lite.

How long does the battery last on single complete charge?

Once charged completely, enjoy upto 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

1. 6 Months warranty on all parts of the Saregama Carvaan Lite. This includes repair, replacement of damaged parts and servicing.

I purchased Saregama Carvaan Lite online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan Lite.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan Lite is applicable only in India.

My Saregama Carvaan Lite is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

Additionally, you can also reach out to us via Whatsapp on 8657499000

If your Saregama Carvaan Lite is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan Lite?

Saregama Carvaan Lite is pre-loaded with 3000 MP3 songs.

I am trying to Gift Saregama Carvaan Lite from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan Lite can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaans I can gift?

There is no upper limit on the number of Saregama Carvaan Lites that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan Lite?

If you are based in India, you can pay via UPI, credit card, debit card, net banking or COD.

If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan Lite. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan Lite > Track Your Order

I want to cancel my order for Saregama Carvaan Lite. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan Lite > Track Your Order

Why is my Saregama Carvaan Lite not catching FM signal or it catches the signal in one room and not in the other.?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan Lite has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through Bluetooth.

Where can I purchase the Saregama Carvaan Lite from?

Saregama Carvaan Lite can be purchased from Saregama.com, Amazon, Flip kart or other ecommerce platforms along with modern retail stores like Croma, Reliance Digital and general trade retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy ?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the "Track order" option on Saregama.com.

If the order has been dispatched, the "Cancel Order" option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and UPI) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll-free number 18001027799. A service agent will come to your doorstep and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on  feedback@saregama.com.  or call on 18001027799 (9:00 am to 9:00 pm) to report the issue, Additionally you can reach out to us via Whatsapp on 865749900

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on  feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period ?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. Additionally you can reach out to us via Whatsapp on 865749900. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan Lite with one of the gift wrapping paper options available. How much does it cost?

You can gift wrap Carvaan for Rs 0 per unit

I have ordered for 2 units of Saregama Carvaan Lite. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan that you have ordered.

I have opted to gift wrap Saregama Carvaan Lite that I have bought. However, I want to now change the gift-wrapping paper. What should I do?

Sorry! You cannot change the gift-wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan Lite that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan Lite and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another another colour option for the gift-wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan Lite?

To activate warranty, SMS the serial no. printed on your Carvaan. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan Lite?

Saregama Carvaan Lite comes with 6 months warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6 months from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan Lite comes with a 6 months warranty. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After six months of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan Lite but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan Lite. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan Lite is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to  feedback@saregama.com  . A company representative will connect with you and share the process for further action.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged, and charges will be applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any marketplace), then you can present the bill received on email.

You can also call our toll-free helpline no. 18001027799, additionally you can reach out to us via Whatsapp on 865749900 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan Lite to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll-free helpline no. 18001027799 or you can reach out to us via Whatsapp on 865749900 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide doorstep services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.