What happens if I press the reset button?

When you press the reset button, Saregama Carvaan will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan?

To pair your mobile phone to Saregama Carvaan, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan

Once your mobile phone is paired, the display panel on Saregama Carvaan will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan.

How do I listen to songs stored on my pen drive on Saregama Carvaan?

To play songs from your pen drive on Saregama Carvaan, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan come with a remote?

Yes. Saregama Carvaan comes with a remote.

Please describe the functionality of the Saregama Carvaan remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Saregama Carvaan remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Bengali. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan?

The standalone weight of the Saregama Carvaan unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan speakers is 6 Watts.

Does Saregama Carvaan have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan.

What is the battery and adaptor specification?

Saregama Carvaan has a rechargeable Li-Ion battery with a capacity of 2200 mAh.

How do I charge Saregama Carvaan?

Saregama Carvaan comes along with a power chord. Connect one end of the chord to any compatible adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan. Turn on the switch and Saregama Carvaan will start charging.

It takes 2-3 hours to charge Saregama Carvaan completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan.

Please note, you cannot use Saregama Carvaan to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan. Is there any other way I can charge Saregama Carvaan?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan. Any charger compatible with an Android device can be used to charge Saregama Carvaan.

Can I use Saregama Carvaan whilst it is being charged?

You can use Saregama Carvaan whilst it is being charged.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

I purchased Saregama Carvaan online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan.

Is the warranty applicable only in U.S.A.?

Yes. The warranty on Saregama Carvaan is applicable only in U.S.A.

My Saregama Carvaan is not functioning properly. Where do I get it repaired?

If your Saregmama Carvaan is not functioning properly, please write to us on help@saregama.com . In response, we will send you an email with the address where you can send us the unit back with the original invoice copy. If the warranty is still valid and the product issue meets our warranty policy, we will replace or repair the unit.

How many songs are pre-loaded on Saregama Carvaan?

Saregama Carvaan is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 24 channels dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh etc. For a full list of all channels available on Saregama.com

Name a few mood based channels in Saregama mode

Saregama Carvaan comprises 9 mood based channels including Romance, Sad, Happy and Sufi.

How many Geetmala channels are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all channels available in this category click here

I am trying to Gift Saregama Carvaan from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaans I can gift?

There is no upper limit on the number of Saregama Carvaans that you can gift. However, you can gift a maximum of 10 units in a single transaction.

Why is my Saregama Carvaan not catching FM signal or it catches the signal in one room and not in the other.?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually . Though there is a Previous (<) and Next button(>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy ?

If you have ordered from amazon , the cancellation policy of amazon will apply.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice is presented for service

• Saregama Carvaan offers 6-month against the main unit
• Accessories are not covered under warranty
• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The return policy of amazon will apply.

What is the Refund Policy ?

Refund policy of amazon will apply.