What information is shown on the display panel of the unit?

Here's the list of details shown on the display panel:

• Modes

• Saregama mode: Name of music station and the currently playing song
• Bluetooth mode: Paired to Bluetooth device
• USB mode: Folder name & Song name
• Aux IN mode: the panel shows ‘AUX In’
• FM/AM mode: Frequency of the FM / AM channel
• Karaoke Mode: No display

• Icons

• Battery indicator
• Wi-Fi – Wi-Fi connected indicator in Saregama mode
• Heart – Song marked as favourite in Saregama mode

• App connected in Saregama mode – Playing from App & Song Name

What happens if I press the reset button?

Reset button will set the unit to default factory settings. In this case, the following will be lost

• Paired Bluetooth devices
• Favourites under Saregama & Karaoke mode
• Wi-Fi passwords under Saregama mode

How do I pair my mobile phone via Bluetooth to Saregama Carvaan Karaoke?

To pair your mobile phone to Carvaan Karaoke, follow the steps below:

• Press the Bluetooth mode button on the Carvaan Karaoke unit
• On your mobile phone, turn on Bluetooth. Select ‘Saregama Carvaan Karaoke' from the list of available Bluetooth devices
• Your mobile phone will now get paired automatically with Carvaan Karaoke

Once your mobile phone is paired, the display panel on Carvaan Karaoke will show 'BT Device Paired'.

Note: At any given time, you can pair only one device with Carvaan Karaoke

I have connected my mobile phone and Saregama Carvaan Karaoke unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?

If you have connected your mobile phone and the Carvaan Karaoke unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan Karaoke to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan Karaoke.

How do I listen to songs stored on my pen drive on Saregama Carvaan Karaoke?

To play songs from your pen drive on Carvaan Karaoke, follow the steps below:

• Plug your pen drive into the USB port on the back panel of Carvaan Karaoke
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left/ right

Please note:

• Carvaan Karaoke supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan Karaoke. You can only play songs from pen drives with a storage capacity upto 64 GB

I am tuned into FM/AM mode on Saregama Carvaan Karaoke. However, the reception of the signal is not too great. What should I do?

External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan Karaoke unit has a weak FM signal, there is a possibility that you may face interruption in FM output.

To improve reception, you can insert that external antenna that comes along with Carvaan Karaoke into the Aux In port on back panel of Carvaan Karaoke.

We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

How do I set FM/AM channels on Saregama Carvaan Karaoke?

To listen to an FM channel, follow the steps below:

• Press the FM/AM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

To listen to an AM channel, follow the steps below:

• If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice
• The first available AM channel will automatically start playing
• To switch to another AM channel, turn the station selector left/right or press the < > buttons

Please describe the functionality of the Saregama Carvaan Karaoke remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Note: The remote cannot be used to power on/ off Carvaan Karaoke.

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Carvaan Karaoke remote.

Is there any warranty on the accessories – remote, charger & Antenna?

There is no warranty on the remote, charger & Antenna.

I have misplaced/ lost the remote / charger. What should I do?

If you have misplaced/lost the remote/charger, please contact our customer care to order another remote/charger.

How do I know if my Saregama Carvaan Karaoke unit is compatible with the Saregama Carvaan app?

All the Carvaan Karaoke units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual of the unit.

Alternatively, if your Carvaan Karaoke unit comes with an external antenna and an Aux In port at the back panel of Carvaan Karaoke unit, the unit is compatible with the Saregama Carvaan app.

I have 2 Saregama Carvaan app compatible units. Can I use the same app to control both the units?

The same app will work for both the units. To switch between units, follow the steps below:

• Open the app
• Choose Listen on Carvaan
• Open the Left hand side menu
• Select ‘Choose a carvaan’
• Choose your preferred Carvaan device from the list
• The app will now connect to selected device and you can control the same

Note: both your Carvaan units need to be app compatible

I was playing music through the app on the unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?

If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan Karaoke unit. To start playout from the app again, choose a song from the app and press play.

What are the size specifications of Saregama Carvaan Karaoke?

Here are the dimensions approx.: (W) 28.9 cm x (H) 22.6 cm x (D) 8.4 cm

What is the weight of Saregama Carvaan Karaoke?

The standalone weight of the Carvaan Karaoke unit is approximately 2.3 kgs.

What is the power of the speakers?

The Carvaan Karaoke consists of 2 speakers having a capacity of 5 Watt each.

Does Saregama Carvaan Karaoke have a slot for a micro USB card?

There is no Micro SD slot on Carvaan Karaoke.

What is the battery and adaptor specification?

Carvaan Karaoke has a rechargeable Li-Ion battery with a capacity of 4000 mAh. Adaptor rating is 9V, 2A.

How do I charge Saregama Carvaan Karaoke?

Carvaan Karaoke comes along with a proprietary wall charger. Plug the adaptor into a power socket and the other end to the back panel of Carvaan unit. It takes 2-3 hours to charge Carvaan Karaoke completely. While the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn green when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of play-out time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan Karaoke.

Note: You can use Carvaan Karaoke whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan Karaoke.

I purchased Saregama Carvaan Karaoke online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan Karaoke.

My Saregama Carvaan Karaoke is not functioning properly. Where do I get it repaired?

Our service centres are available across select cities in India.

If you are in a city where we have a service centre, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

If our service centre is not available in your city, you will need to take your Carvaan Karaoke to the nearest city which has our service centre.

If your Carvaan Karaoke is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

I am trying to Gift Saregama Carvaan Karaoke from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan Karaoke can be gifted to residents of India only saregama.com

What is the maximum number of Carvaan Karaoke units I can gift?

There is no upper limit on the number of Carvaan Karaoke units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan Karaoke?

If you are based in India, you can pay via Paytm wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan Karaoke. How do I track the status of my order?

To check the status of your order, go to Carvaan Karaoke > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan Karaoke. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan Karaoke > Buy Now > Track Your Order

Can I select the songs on my own to play when in Saregama mode?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites and then go to your favourite song.

Alternatively, you can download the Saregama Carvaan Karaoke app, connect the app and the Carvaan Karaoke unit using Bluetooth and choose a song to play.

Can I create my own playlist on Saregama Carvaan Karaoke?

You can create your own playlists under Saregama mode using the Saregama Carvaan App.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and Paytm) from which the payment of your Carvaan Karaoke was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third-party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama’s control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll-free number 18001027799. A service agent will come to your doorstep (if within serviceable area, else you can drop and pick the product from the specified service centre) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll-free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Replacement Policy?

The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service centre. However, such cases need to be reported within 10 days from the date of receipt of the product.to report such a case, call on 08879020195. A service agent will visit your house to check the product. If found to be in a non-working condition, the product will be replaced.

Dead on arrival doesn’t apply to the following cases:

• If the product has been damaged / tampered/mishandled with by the customer
• If the customer is not able to provide the original invoice
• If the customer has registered a return request for the product
• Loss of any spare part by the customer
• Any other wear and tear caused to the product by the customer

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different colour
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

How do I activate warranty on Saregama Carvaan Karaoke?

To activate warranty, SMS the serial no. printed on your Carvaan Karaoke. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan Karaoke?

Carvaan Karaoke comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for up to 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

I bought a Saregama Carvaan Karaoke but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan Karaoke. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

In case, the order was placed online on any website where Carvaan Karaoke is listed (any marketplace), please present the bill received on email. If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

My friend gifted Saregama Carvaan Karaoke to me. I don’t have an invoice. How do I avail the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

Do I need to carry Saregama Carvaan Karaoke to the service centre?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service centre.