What happens if I press the reset button?

When you press the reset button, Carvaan 2.0 will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and choose the category/ station, you would like to listen to. The songs you have marked as favourites will be removed from the ‘Favourites’ station. Also, any previously stored Wi-Fi network / password will be lost.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Carvaan 2.0 is being charged. This light is automatically turns green when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan 2.0?

To pair your mobile phone to Carvaan 2.0, follow the steps below:

• Press the Bluetooth mode button on the Carvaan 2.0 unit
• On your mobile phone, turn on Bluetooth. Select ‘Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Carvaan 2.0

Once your mobile phone is paired, the display panel on Carvaan 2.0 will show 'BT Device Paired'.

Please note:

At any given time, you can pair only one device with Carvaan 2.0

I have connected my mobile phone and Saregama Carvaan 2.0 unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?

If you have connected your mobile phone and the Carvaan 2.0 unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan 2.0 to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan 2.0.

How do I listen to songs stored on my pen drive on Saregama Carvaan 2.0?

To play songs from your pen drive on Carvaan 2.0, follow the steps below:

• Plug your pen drive into the USB port on the back panel of Carvaan 2.0
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left/ right

Please note:

• Carvaan 2.0 supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan 2.0. You can only play songs from pen drives with a storage capacity upto 64 GB

I am tuned into FM/AM mode on Saregama Carvaan 2.0. However, the reception of the signal is not too great. What should I do?

External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan 2.0 unit has a weak FM signal, there is a possibility that you may face interruption in FM output.

To improve reception, you can insert that external antenna that comes along with Carvaan 2.0 into the Aux In port on back panel of Carvaan 2.0.

We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

How do I set FM/AM channels on Saregama Carvaan 2.0?

To listen to an FM channel, follow the steps below:

• Press the FM/AM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

To listen to an AM channel, follow the steps below:

• If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice
• The first available AM channel will automatically start playing
• To switch to another AM channel, turn the station selector left/right or press the < > buttons

Does Saregama Carvaan 2.0 come with a remote?

Yes. Carvaan 2.0 comes with a remote.

Please describe the functionality of the Saregama Carvaan 2.0 remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan 2.0 from the remote?

No. the remote does not allow you to power on/ off Carvaan 2.0.

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Carvaan 2.0 remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

Is there any warranty on the external antenna?

No. there is no warranty on the external antenna.

How do I get the Saregama Carvaan app?

Use one of the options below for help with downloading the app:

• Go to Google Play store/ Apple App store and search for the ‘Saregama Carvaan’ app to download the app.
• Click for a direct link to the app on your app store

o Google Play store

o Apple App store

How do I connect the Saregama Carvaan app and the Saregama Carvaan 2.0?

You can connect the app and the Carvaan 2.0 unit by following the steps below:

• Open the App

• The Saregama Carvaan app and the Carvaan 2.0 unit are connected

Can I buy only a remote?

Yes. You need to buy the remote for only Carvaan 2.0.

To buy the remote you buy from www.saregama.com/carvaan

You can purchase the remote for 150 per unit. Shipping charge of Rs 100 will be levied separately.

I tried to connect my Carvaan and the Saregama Carvaan app on my phone. However, I am unable to connect. Why?

Your Carvaan may not be compatible with the app and hence, you are unable to connect the Carvaan unit and the Saregama Carvaan app.

How do I know if my Saregama Carvaan 2.0 unit is compatible with the Saregama Carvaan app?

All the Carvaan 2.0 units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual that comes along with the unit.

Alternatively, if your Carvaan 2.0 unit comes with an external antenna and an Aux In port at the back panel of Carvaan 2.0 unit, the unit is compatible with the Saregama Carvaan app.

I have 2 Saregama Carvaan 2.0 units. Can I use the same app to control both the units?

Yes. The same app will work for both the units. To switch between units, follow the steps below:

Note: both your Carvaan 2.0 units need to be app compatible

I was playing music through the Saregama Carvaan app on the Saregama Carvaan 2.0 unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?

If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan 2.0 unit. To start playout from the app again, choose a song from the app and press play.

What are the size specifications of Saregama Carvaan 2.0?

Here are the dimensions approx: (W) 28.9 cm x (H) 22.6 cm x (D) 8.4 cm

What is the weight of Saregama Carvaan 2.0?

The standalone weight of the Saregama Carvaan 2.0 unit is approximately 1.3 kgs.

What is the power of the speakers?

The power of Carvaan 2.0 speakers is 10 Watt.

Does Saregama Carvaan 2.0 have a slot for a micro USB card?

What is the battery and adaptor specification?

48. How do I charge Saregama Carvaan 2.0?

Carvaan 2.0 comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Carvaan 2.0. Turn on the switch and Carvaan 2.0 will start charging. It takes 2-3 hours to charge Carvaan 2.0 completely. While the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of play-out time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan 2.0. If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Carvaan 2.0. Please note, you cannot use Carvaan 2.0 to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan 2.0. Is there any other way I can charge the unit?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Carvaan 2.0. Any charger compatible with an Android device can be used to charge the unit.

Can I use Saregama Carvaan 2.0 whilst it is being charged?

You can use Carvaan 2.0 whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan 2.0.

I purchased Saregama Carvaan 2.0 online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan 2.0.

My Saregama Carvaan 2.0 is not functioning properly. Where do I get it repaired?

Our service centers are available across select cities in India.

If you are in a city where we have a service center, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

If our service center is not available in your city, you will need to take your Carvaan 2.0 to the nearest city which has our service center.

If your Carvaan 2.0 is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

How many songs are pre-loaded on Saregama Carvaan 2.0?

Carvaan 2.0 is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 50 stations dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh, Amitabh Bachchan, Hema Malini, Dharmendra, Rekha etc. For a full list of all stations, visit www.saregama.com/carvaan/wifi

What is Specials category and what are the stations included?

Carvaan 2.0 comprises 30+ specially curated theme and mood based stations like Romance, Sad, Happy, Ghazal, Songs with dialogues, Kapoors, Mangeshkars and many more.

How many Geetmala stations are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all stations available in this category, www.saregama.com/carvaan/wifi

Which Wi-Fi based stations are available on Carvaan 2.0?

Carvaan 2.0 offers a number of Wi-Fi based stations across genres like devotional, heath & wellness, lifestyle and many more.

I am trying to Gift Saregama Carvaan 2.0 from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan 2.0 can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan 2.0 units I can gift?

There is no upper limit on the number of Carvaan 2.0 units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan 2.0?

If you are based in India, you can pay via PayTM wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan 2.0. How do I track the status of my order?

To check the status of your order, go to Carvaan 2.0 > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan 2.0. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan 2.0 > Buy Now > Track Your Order

Can I select the songs on my own to play when in Saregama mode?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites and then go to your favourite song.

Alternatively, you can download the Saregama Carvaan 2.0 app, connect the app and the Carvaan 2.0 unit using Bluetooth and choose a song to play.

Can I create my own playlist on Saregama Carvaan 2.0?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites.

In case you want to create multiple playlists, you can also do it from the Saregama Carvaan app by following the steps below:

• Download the Saregama Carvaan app from Google Play Store or the App store
• Choose Play on Carvaan
• Sign in to the app
• Enter the serial no. for Carvaan 2.0
• On Bluetooth Settings screen, tap Carvaan 2.0
• You can now start creating your own playlists
• Go to ‘Create Playlists’ under My Playlist(s)

Where can I purchase the Saregama Carvaan 2.0 from?

Carvaan 2.0 can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan 2.0 was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The amount will be credited back in the respective account through which the payment has been made within 7-21 working days.

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service agent/ technician will come to your home and check the product for any issues. Our after sales service support is available through 260+ service centers.

Toll Free number: 18001027799

The technician will investigate the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

The home visit will be available for areas which are being covered under Free Home visit facility. Currently there are 260+such locations which are covered under this.

In case, the area falls under non- eligible for free visit, customer will have to arrange for the pick and drop the product to the service center and service will be done free of cost

If the product is out of warranty or in absence of warranty card, customer will need to call up the toll free number and arrange for the repair/ service at his own expense.

What is the Replacement Policy?

The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service center. However, such cases need to be reported within 10 days from the date of receipt of the product.to report such a case, call on 18001027799. A service agent will visit your house to check the product. If found to be in a non-working condition, the product will be replaced.

Dead on arrival doesn’t apply to the following cases:

• If the product has been damaged / tampered/mishandled with by the customer
• If the customer is not able to provide the original invoice
• If the customer has registered a return request for the product
• Loss of any spare part by the customer
• Any other wear and tear caused to the product by the customer

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan 2.0 with one of the gift wrapping paper options available. How much does it cost?

There are no additional charges to gift wrap Carvaan 2.0.

I have ordered for 2 units of Saregama Carvaan 2.0. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan 2.0 that you have ordered.

I have opted to gift wrap Saregama Carvaan 2.0 that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan 2.0 that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan 2.0 and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan 2.0?

To activate warranty, SMS the serial no. printed on your Carvaan 2.0. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan 2.0?

Carvaan 2.0 comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

I bought a Saregama Carvaan 2.0 but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan 2.0. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

In case, the order was placed online on any website where Carvaan 2.0 is listed (any market place), please present the bill received on email. If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

My friend gifted Saregama Carvaan 2.0 to me. I don’t have an invoice. How do I avail the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

Do I need to carry Saregama Carvaan 2.0 to the service center?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service center.